Refund policy

At Becimi we want you to love what you ordered. If something isn't right, we're here to help.

Return window: Request a return within 30 days of delivery. Items must be unworn, unwashed, undamaged, with all original tags and packaging.
Order cancellations: Cancel for a full refund within 12 hours of ordering, before dispatch — email support@becimi.com with your order number. Once shipped, an order can't be cancelled but may be returned.
How to start a return: Email support@becimi.com or use our Contact page with your order number and items.
Refund method: Approved refunds go to your original payment method used at checkout.
Refund processing time: After we receive and inspect your return, approved refunds are processed within 7 business days (your bank may take a few extra days to post it). Original shipping is non-refundable.
Restocking fee: We do not charge a restocking fee.
Return shipping: Customer pays return shipping unless the item arrived damaged, defective, or incorrect — then we cover it with a prepaid label.
Damaged, defective, or incorrect goods: Contact us within 7 days of delivery with a photo and we'll make it right at no cost — a free replacement or a full refund including shipping.
Exchanges: Fastest way is to return the original and place a new order.
Non-returnable items: For hygiene reasons, intimate apparel, pierced jewelry, and Final Sale items can't be returned unless faulty.