Shipping
Do you offer free shipping?
Yes. Shipping is free on every order at Becimi, with no minimum spend. The price you see at checkout is the price you pay, with no shipping charges added at the final step.
How long will my order take to arrive?
Orders are processed within 1-2 business days. Once dispatched, standard delivery typically takes 7-14 business days depending on your location. You will receive a tracking number by email as soon as your parcel leaves our facility.
Where do you ship to?
We currently ship across the United States. If your address is not accepted at checkout, please contact us and we will let you know whether we can serve your region.
How do I track my order?
Every order receives a tracking link by email once it ships. You can also check the status at any time on our Track Your Order page using your order number and email address. If tracking has not updated within 72 hours of dispatch, contact us and we will chase it for you.
Returns & Refunds
Can I return an item if I do not like it?
Yes. We offer a 30-day return window from the date your order is delivered. Items must be unworn, unwashed, and returned with original tags attached. Start a return by contacting us with your order number and we will send you return instructions.
How long do refunds take?
Once we receive and inspect your return, refunds are issued to your original payment method. Please allow 5-10 business days for the funds to appear, depending on your bank or card issuer. Full details are in our Return & Refund Policy.
What if my item arrives damaged or incorrect?
Contact us within 30 days of delivery with your order number and a photo of the item. If we sent the wrong product or it arrived damaged, we will arrange a replacement or a full refund at no cost to you.
Can I exchange for a different size?
Yes. Reach out within the 30-day window and we will help you exchange for a different size or colour, subject to availability. Our Size Guide can help you choose before you order.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed over a secure encrypted connection.
Is my payment information secure?
Yes. Payments are handled by Shopify Payments and our other certified payment providers. Your full card details are never stored on our servers.
Can I change or cancel my order?
If your order has not yet been dispatched, we can usually amend or cancel it. Contact us as quickly as possible with your order number and we will do our best. Once an order has shipped it cannot be cancelled, but you can still return it under our 30-day policy.
Do you offer discounts on multiple items?
Yes. Our Buy More, Pay Less pricing applies an extra discount automatically at checkout when you buy more than one item, and it stacks on top of any sale price already showing on the product.
Products
How do I find my size?
Each product page lists measurements, and our Size Guide gives full conversion charts. Our pieces are cut true to size. If you are between sizes we recommend sizing up.
How should I care for my items?
Care instructions are listed in the Product Care section of every product page. As a general rule, machine wash cold on a gentle cycle and hang or lay flat to dry to keep colour and shape.
Still need help?
Our team is happy to help with anything not covered here. Visit our Contact page and we will get back to you within one business day.